How can I place an order?
To place an order, create an account or log in to your existing account. Browse the collection, add your preferred items to the cart, and proceed to checkout. You can view, track, and manage your orders from your account dashboard.
How do I know the current status of my order?
You will receive order updates via email and SMS as your order is processed, shipped, and delivered.
How do I know my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation email containing your order number and details.
How long will it take for my order to reach me?
Orders within India are delivered within 4–5 business days.
International orders are delivered within 10–15 business days.
If any product requires additional processing time, we will inform you in advance.
What product range do you offer?
Our collection features a wide range of kurta sets and suit sets for women, crafted with vibrant hues, refined detailing, and versatile designs that reflect modern ethnic elegance for everyday wear and special occasions.
Do shipping charges vary from country to country?
Yes, shipping charges vary depending on the destination country. The exact shipping cost will be displayed at checkout before placing the order.
What are your shipping charges within India?
We offer FREE shipping across India.
How are items delivered?
All orders are delivered through our trusted logistics partners including Delhivery, DHL, DTDC, FedEx, and XpressBees.
Can I pay using a debit card?
Yes, we accept all major debit cards.
How do I know my payment was successful?
You will receive a payment confirmation email along with your order number once the payment is successfully processed.
Can I pay via bank transfer?
Yes, bank transfer is available as a payment option. Bank account details will be shared via email after selecting bank transfer during checkout.
Are my payment details secure?
Yes. All payments are processed through SSL-secured gateways, ensuring your credit card and banking information is fully encrypted and protected.
What is the return procedure?
If you wish to return a product, please notify us within 48 hours of receiving the item by email or phone. Our team will assist you with the return process.
Will I receive a full refund if I return a product?
Refund eligibility depends on the nature of the return and is subject to operational review. The final decision rests with our operations team.
Complaints, feedback, or suggestions
If you are not satisfied with our service or would like to share feedback or suggestions, please contact us at:
📧 support@ethnoset.shop